> Have you ever gotten off the phone with an operator of a cable company and said “Wow”! Well, that just happened to me. I had a situation that I wanted to discuss and dreading the phone lines and wait, I was pleasantly surprised when I quickly got right into a human. His name was [...]

>In reading Seth Godin’s blog on “Raising Expectations (and then dashing them), I am reminded of the popular Wendy’s ad of “Where’s the Beef?” The commercial showed a group of women surrounding a huge hamburger bun, taking the top off of it and peering down at this little tiny piece of meat. One older woman [...]

>In yesterday’s Wall Street Journal the title was “Your Blackberry or Your Wife”, I believe these high tech gadgets as well as other technical devices are taking away a part of our lives. As a customer service speaker and trainer, I constantly hear from employees and employers how they feel ignored, left out, unimportant compared [...]

> My husband just received a call from a trash removal company on one of his commercial sites asking the question “don’t we provide great service?” As the account had provided nothing but problems in the past few years, the question seemed out of place. After asking if there was anything they could do to [...]