>Philip Crosby believed in the power of “Thank You”.  And so he created Thanksgiving Week at Philip Crosby Associates and it was celebrated in April.  Why April? it was something to look forward to between all the holidays and was tied into a recognition event called the Thanksgiving Ball that was held every year for employees. Thanksgiving [...]

> CONSISTENT and INSISTENT If leaders are serious about creating a culture of excellence, they must be CONSISTENT in their follow- up and INSISTENT in their performance. The foundation of a culture begins with defining the acceptable Behaviors and Standards that are expected to be performed in day-to-day interactions. Every employee must know how these [...]

> Last week I was in one of my favorite retail stores when I noticed they had merged lines with another brand and one side of the store sold the regular merchandise and the other side displayed the new brand merchandise. It looked like a great idea as all items were quality clothing items and [...]