> Jet Blue is on the offense. They are determined to be strong competition for Southwest Airlines and they are quickly becoming my favorite airline. They know the value of the customer experience and actually have a position titled “Customer Experience Executive”. The purpose of the position is to ensure employees of the importance of [...]

>I had just gotten a new cell phone, but still didn’t know how to work all the features. This was not a major problem until I was traveling out of town and saw on the display that my daughter had called and left a message… but I didn’t know how to retrieve the messages. Normally, [...]

>Recently I had the pleasure to work with the Register of Deeds (ROD) and Auditors of the County of Greenville. They were interested in raising the bar on the level of customer service they were offering to the taxpayers and citizens of Greenville, SC. Knowing that their customers mostly have no choice in doing business with them, [...]

>For 3 years, I had been taking my husband’s shirts to a cleaner near my house. But after awhile, I noticed that the shirts kept coming back with buttons missing. Well, actually it was my husband who noticed, but I was the one who got to hear about it. He would be running late, hurrying [...]