>Walking my dog through the side streets of a little beach town on a very hot afternoon, I met Christopher. I was pretty hot myself and Christopher had just the right product at the right moment – a lemonade stand. Now, this was no ordinary lemonade stand as Dad had obviously helped build it and Christopher [...]

> jmadrigal17 Does it feel like things are getting better? Some businesses say “yes”, some say “a little bit” and others say “no”. In fact, as I continue to look around our town, there are many retail and office sites that continue to have signs up: “For Lease”. What can a business do to survive this recovering [...]

>According to the Gallup survey of one million customers presented in the book “First, Break All the Rules” they want: 1. Accuracy – Give me the correct information. If you don’t know, then go find out. Give me the product that you promised, don’t shortcut me or change it without telling me. 2. Availability – Be available [...]

> I am very pleased to have this special guest blog from Darion Miller at The Service Coach. Generation Y or referred to as the Millennial Generation, Generation Next, or Echo Boomers is probably the most misunderstood generation classification; made up of 60 million Americans born between 1982 and 1995. Being a “Generation Y’er” myself I [...]

> The job of an engine it to propel or move something forward and according to the Wall Street Journal article on Monday June 7th, Customer Service is an engine to grow one’s business. Major companies such as Walgreens, Comcast and American Express are shifting more of their resources to help staff build better relationships with customers and [...]

> Companies today are rapidly having to change to keep up pace with new markets, new technology and new ways of doing business.  How do you facilitate the changes within the organization to keep everyone on board, up-to-date, and engaged?  Here are 7 actions that leadership can take to facilitate the new direction with greater ease, [...]