>In today’s world of airline travel, you are lucky if you get that bag of peanuts anymore. It has almost become a joke among frequent flyers about how much worse can it get? For me, the most brutal cut came in the removal of the blankets. I always get cold on flights, so now I [...]

>This past weekend for Mother’s Day, I was taken to what has been touted as the “perfect musical”. The production of My Fair Lady with the cast from Mad Cow theatre and live music from the Orlando Philharmonic Orchestra certainly exceeded and delighted all my expectations. Looking through the lens of the customer was thoroughly [...]

>I am very pleased to have a special guest post from Steven Teneriello – The Service Coach! As a business in the service sector, you know that customers are the lifeblood of your organization. Without customers, you wouldn’t have a business. That’s why you need to make sure your customers are satisfied at all times [...]

>They say it is a race of “survival of the fittest” in most cultures.  And in today’s culture and economy, the cliche still holds true.  According to the Orlando Sentinel, as Sea World and Universal struggle to hold onto market share, Disney widens the gap.  When you are on top, you don’t want to give [...]