> I remember back in the early 90’s and I was a consultant doing leadership training for Disney managers, when, then CEO, Michael Eisner announced the “Take 5” program. He commented that it was very costly to keep building new theme park rides every year to keep guests engaged and coming back, so he was [...]

> Recently I had a problem with a product that had been shipped to me that I had not ordered. Trying to find a phone number for the company was next to impossible! While their website had 7 pages of information and background, not a one contained their phone number. Obviously, they don’t want to [...]