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28

Feb

>What’s Most Important to Customer Loyalty

Author: Teri Published in Customer Service, Hospitality, Retail

>George Miliotis was the General Manager of the California Grill restaurant in the Contemporary Hotel at Walt Disney World. After hiring a dishwasher, he arranged for them to have a nice breakfast or lunch at the restaurant to discuss job responsibilities, expectations, and ask questions the new-hire might have. A nice meal is arranged – [...]

Tags: customer experience, customer processes, customer relationship management, customer satisfaction, customer service training, how to improve customer service, training for customer service, training in customer service

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