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22

Dec

>Ordering Online – Nightmare or Dream?

Author: Teri Published in Customer Service, Financial, Healthcare, Hospitality, Retail

>This is the first holiday season that I decided to try and order a variety of gifts from the Internet. In the past, I have been the customer who has to touch and feel the product before making a purchase, but this year I couldn’t pass up all the online discount ads that kept popping [...]

Tags: customer experience, customer processes, customer satisfaction, customer service tips, website customer service, what is customer service

Continue reading > 1 comment

10

Dec

>Excellent Service in Bad Economy More Important than in Good Economy

Author: Teri Published in Corporate, Customer Service, Financial, Healthcare, Higher Education, Hospitality, Retail

>When we are in a thriving economy, everyone is busy and there is usually plenty of business for everyone.  Those businesses that give less than stellar service are many times forgiven or accepted because the customer knows they have choices and they are choosing to overlook the way they are treated in lieu of other [...]

Tags: customer experience, retaining loyal customers, Wow service

Continue reading > 4 comments
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