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19

Oct

>Is It Really About the Jelly Beans?

Author: Teri Published in Customer Service, Healthcare, Hospitality, Retail, Tips & Tools

>I just received this note from a client who runs an incredible art gallery – the Art Gallery of Ontario. One of their volunteers was leading a tour showing off the recent renovations for the artistic director of a local theatre. She mentioned that she and her family had been enthusiastic subscribers of his theatre [...]

Tags: customer experience, customer satisfaction, Wow service

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4

Oct

>Survivial of the Fittest

Author: Teri Published in Customer Service, Hospitality, Retail

>Yesterday, I took a stroll down Park Avenue in downtown Winter Park.  Having lived in Orlando for most of my life, it has always been my favorite place to go for a walk, relax, shop, dine and just enjoy the day.  Walking by the street shops, I noticed how many were empty or had signs [...]

Tags: culture of customer service, customer experience, customer satisfaction, quality service, retaining loyal customers, what is customer service

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