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27

Sep

>Nickel and Diming Doesn’t Pay Off

Author: Teri Published in Corporate, Customer Service, Financial, Healthcare, Higher Education, Hospitality, Retail

>After spending the last two weeks dreading the arrival of the postman delivering another overdrawn postcard announcement from the bank on my daughter’s account, I see in the newspaper that Chase and Bank of America are changing their approach.  One way banks have chosen to make up falling profits has been charging exorbitant fees for each withdrawal when the [...]

Tags: customer experience, customer processes, customer relationship management, customer satisfaction, how to improve customer service, retaining loyal customers

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