Customer Service Speaker… Helping Organizations Achieve Service Excellence to Retain Loyal Customers
T.A. Yanovitch, Inc. works with organizations to develop a culture of service excellence designed to retain loyal customers. Great service doesn’t just happen, it must be planned, managed and incorporated into the structure of the organization. Consistent attitudes, behaviors, and processes must be adopted to support this strategy.
As a Disney Institute speaker, regional trainer for the Hertz Corporation, and vice president with Philip Crosby Associates, Teri Yanovitch has combined her expertise and background to develop a proven process for creating and sustaining a culture of world-class service.
- Online training
- Keynote speeches
- Leadership retreats
Our clients include those organizations in businesses, retail, non-profits, higher education, governmental entities and utilities that are interested in establishing and/or improving their brand through a culture of superior customer service.
Originally published in 2003, this how-to guide has now been expanded and extensively updated to include the latest tools, best practices, and invaluable lessons learned from companies who have actually applied the authors’ comprehensive system for building a first-rate customer service culture from the ground up!
“Your presentation was a big hit! Attendees were very appreciative of the information and skills provided, your enthusiasm, and the interactive/engaging style of the session. We are confident that the insights and tools you shared will be helpful and applicable not only during our training process, but also in everyday interactions.”