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A former Disney Institute speaker, regional trainer for the Hertz Corporation, and vice president with Philip Crosby Associates (TQM), Teri Yanovitch has combined her expertise and background to develop a proven process for creating and sustaining a culture of world-class service.

As a customer service expert, Teri works with companies who want to build loyal relationships with their customers and employees.  Her passion is to help organizations create and manage outstanding customer experiences to build a strong brand and sustain a culture of service excellence.

As a conference speaker, Teri combines valuable information with a dynamic and engaging style.  Attendees leave with tips, ideas, and tools that are applicable immediately to create memorable, outstanding experiences to keep customers coming back.

Our clients include those organizations in businesses, retail, non-profits, higher education, governmental entities and utilities that are interested in attracting and retaining customers through a culture of superior customer service.